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Vistas in Knowledge Management Strategy

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Definition of the New Knowledge Management


Firestone and McElroy's Excerpt from The Open Enterprise: A KMCI Online Press Publication
Firestone and McElroy's Key Issues in the New Knowledge Management: A KMCI Press Book
Firestone's Enterprise Information Portals and Knowledge Management: A KMCI Press Book

The Open Enterprise

Key Issues in
The New KM

Enterprise Information
Portals and KM

Knowledge Leadership

The New KM

McElroy's The New Knowledge Management: A KMCI Press Book
Welcome to the Home of the New Knowledge Management

Organizational Survival
in the New World

Bennet and Bennet's Organizational Survival in the New World: A KMCI Press Book

Next CKIM Knowledge Management Workshop

CKIM Knowledge Management Training Workshops
Knowledge Management Consortium International Logo

What KM Is Not!

Cavaleri's Knowledge Leadership: A KMCI Press Book

CKIM™ Certificate Program

Recent market studies by KMCI reveal that practitioners have an urgent need for guidance in the development of KM strategies, and for corresponding implementation tools and methods. Despite the extent of this requirement, the KM industry offers very little in response.

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KMCI's CKIM™ workshop for KM professionals fills this gap. It offers a comprehensive approach to Knowledge Management Strategy and Methodology, K-STREAM™, a rigorous methodology for serious KM practitioners! The CKIMô workshop is offered in the form of a five-day face-to-face workshop, and also in the form of five one-day, synchronous Distance Learning Workshops

CKIM™ is a workshop based on KMCI's hallmark conception of "The New Knowledge Management." According to this view, KM is a management discipline that seeks to improve business performance by enhancing organizational learning, innovation, and the capacity to adapt. It does this by focusing on improving the quality of knowledge processing in organizations, the business processes, that is, that account for knowledge production, integration, and the identification of problems and opportunities.

K-STREAM™ is organized into five major phases:

1. Strategy & Assessment Phase ­ This phases involves defining a target knowledge processing environment and assessing the current environment against it to identify gaps. It relies heavily upon KMCI’s Knowledge Life Cycle framework and its Open Enterprise specification for improving knowledge processing. Key deliverables include a KM Strategy and alternative interventions.

2. Decision Phase ­ This phase takes the alternative interventions identified in the prior phase and subjects them to more rigorous levels of analysis. Key deliverables include final intervention plans and related impact and benefit analyses.

3. Construction Phase ­ This phase involves the technical and programmatic development of solutions identified in the prior phase. Key deliverables include constructed systems, pilot programs, and conversion plans for enterprise-wide implementations.

4. Transition Phase ­ This phase consists of the implementation and deployment of solutions developed in the prior phase. Key deliverables include implemented solutions and refinements in transition plans.

5. Maintenance Phase ­ This phase includes the ongoing monitoring and evaluation of implemented KM systems and programs, including continuous reporting or impact and benefits. Key deliverables include performance reports and requirements for solution modifications and other issues of importance in planning successive iterations of the cycle.

K-STREAM™ is predicated on the view that organizations are adaptive systems, whose behaviors are complex, non-linear, always changing, and unpredictable. Because of this, KM must be a persistent, iterative process, and must itself be adaptive. Every intervention must be followed by an attempt to measure and evaluate impact, and to plan again, in response, for successive interventions. This cycle repeats itself endlessly.

What Differentiates K-STREAM™ From Other KM Methodologies?

Core Tools Used in K-STREAM™

Requirements to Attend

The CKIM™ program does not require any specific level of education or previous experience as a prerequisite for enrollment. It is, however, designed for serious (and senior) practitioners of KM. It was developed with corporate or program level KM executives in mind, whose duties include not just the execution of isolated or narrow KM projects, but the development of enterprise-wide KM strategies/programs and multi-dimensional, multi-year implementations. CKIM™ is a blueprint for designing, implementing, and executing a corporate KM function in all of its dimensions. Thus, managers with corresponding levels of responsibility will get the most out of this program. It is the only one of its kind.

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The CKIM™ program is team-taught by Joseph M. Firestone, Ph.D. and Mark W. McElroy, co-creators of CKIM™, co-authors of 'The Open Enterprise -- Building Business Architectures for Openness and Sustainable Innovation' (KMCI Online Press, 2003) and 'Key Issues in The New Knowledge Management' (KMCI Press, Butterworth-Heinemann, 2003), and individual authors of two other leading works in Knowledge Management.

Supporting Materials

Attendees will receive copies of the two books listed above, extensive course notes, and tool/vendor materials provided by guest instructors.

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The CKIM™ Workshop is offered regularly throughout the year. Click here for more information about dates, locations, and how to register. Or contact the program’s Director, Joseph M. Firestone, Ph.D., for more details at

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