Joseph M. Firestone, Ph.D. "From the Balanced Scorecard to the Adaptive Scorecard: An Adaptive Maturity Model" Business-IT Strategies Advisory Service, Executive Report, Vol. 9, no. 10, Cutter Consortium, Arlington, MA: 2006. This report proposes a major revision of the conceptual framework underlying the Balanced Scorecard. It adds intelligence performance measures, external impact measures, the process/outcome distinction, and the managing/doing distinction. The result is a much more multi-faceted approach to business performance measurement, which gives due weight to adaptive capacity and innovation, and to measurement techniques and software tools. Take advantage of the very generous promotional offer from Cutter and download the report.

Joseph M. Firestone, Ph.D., "The Balanced Scorecard: Developments and Challenges," KMCI Online Press, 2006. This paper provides important background for the Cutter Report in the form of a review of the Balanced Scorecard literature.

Joseph M. Firestone, Ph.D., "The Open Enterprise Software Template: An Analytic Hierarchy Framework for Measuring Aspects of Organizational Adaptive Functioning" (An Adaptive Metrics Center Industry Report Bundle) This is AMC's first adaptive scorecard metrics industry report. If your task is Business Performance Measurement (BPM) and you want to improve on your enterprise scorecard by doing a better job of taking into account organizational adaptive functioning, then the software template component of this report bundle, a very detailed (412 pp.) analytic hierarchy implemented in Expert Choice 11, will be indispensable to you. It provides the framework structure you need to create adaptive scorecards. The template is meant to be used as a reference work. In it you can find hierarchical structures specifying a variety of key constructs related to organizational adaptive functioning.