All Life Is Problem Solving

(Co-Authored with Steven A. Cavaleri) In this series, we developed the ideas of the Problem Solving Pattern (PSP) and Problem Solving Pattern Management. We pointed out how vital performing PSP patterns well is to organizational adaptation, distinguished the problem solving pattern from the Operational Pattern (OP) (Part One), defined four types of problem solving patterns, […]

[Read more →]

President Obama, both in his campaign, and in his Administration, has emphasized the importance of transparency in Government. This very day, as I write, he’s running “a world wide” on-line town hall to give people a chance to answer questions, hear his unrehearsed replies, and understand at least some of the thinking behind his views […]

[Read more →]

Thanks for your reply, Stephen. It IS “a useful alternative to traditional methods for claiming a positive return on investment,” and I’m glad you made that point in your post. One of my purposes was to point out that cases like Partners HealthCare and Alcoa could also be viewed as KM cases (even though Alcoa […]

[Read more →]

In his recent blog on “Defining KM In Terms of Critical Failure Cost,” Stephen Bounds says: “What we do know is that KM implemented properly reduces risk profiles. For example, less chance of having to re-learn a process because your critical staff member just moved to Rome, or less chance of a critical failure driven […]

[Read more →]

(Co-Authored with Steven A. Cavaleri) In our last post, we began a review and commentary on Steven Spear’s post on out learning and out racing the competition. we concluded that post by pointing out that Steve’s conclusion that high velocity organizations institutionalized inductive/deductive problem solving cycles and built new knowledge faster in this way than […]

[Read more →]

On March 3, Neil Olonoff posted a blog entitled “KM Solutions for the Coming Federal Hiring Wave.” He also posted the blog to the actkm group listserv, saying: “I’d appreciate your opinions as to whether you consider the solutions below to be KM services. I also would love to hear your thoughts on how KM […]

[Read more →]

In Part Two of this series, I pointed out that KM personnel need a measure of autonomy from line authority and an ability to define for themselves where knowledge processing in locales and other groups needs to be enhanced. This is critical for avoiding “the strategy exception error,” of exempting the process of strategy making […]

[Read more →]

Since Karl Popper’s views on objective knowledge and scientific “logic” seem to be gaining a little traction in KM these days, I think it may be a good idea to offer a clear statement about his views on fallibilism and falsificationism, especially since I agree with them. Fallibilism is the idea that no knowledge claim, […]

[Read more →]

Before moving on to discussing in more detail how a National KM Center would coordinate information availability about KM and knowledge processing, I’d like to take a little time to write about a long-standing issue in KM. The issue of definition. In Part One of this series, I defined KM as activity intended to enhance […]

[Read more →]

This post continues the discussion begun in Part Three of this series with an analysis of problems with the underlying conceptual model of the presentation on the Federal KM Initiative. Here’s a graphic of that model as I’ve reconstructed it from the text of the presentation. Reconstruction of Neil Olonoff’s Conceptual Model Let’s work backwards […]

[Read more →]