All Life Is Problem Solving

Every once in awhile the issue of the relationship between Organizational Learning (OL) and KM comes up as an issue. It happened a couple of weeks ago in the actkm group. Here’s my take on the issue. First, a lot of what one thinks about the relationship depends on how one views OL and KM. […]

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Even though my series on National Governmental Knowledge Management is finished. I’ll be filing additional individual blogs on the subject from time-to-time. The purpose of this entry is to make available a recent presentation of mine based primarily on Parts One and Two in the series. The presentation, originally given to The George Washington University […]

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(Co-Authored with Steven A. Cavaleri) In this series, we developed the ideas of the Problem Solving Pattern (PSP) and Problem Solving Pattern Management. We pointed out how vital performing PSP patterns well is to organizational adaptation, distinguished the problem solving pattern from the Operational Pattern (OP) (Part One), defined four types of problem solving patterns, […]

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Thanks for your reply, Stephen. It IS “a useful alternative to traditional methods for claiming a positive return on investment,” and I’m glad you made that point in your post. One of my purposes was to point out that cases like Partners HealthCare and Alcoa could also be viewed as KM cases (even though Alcoa […]

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In his recent blog on “Defining KM In Terms of Critical Failure Cost,” Stephen Bounds says: “What we do know is that KM implemented properly reduces risk profiles. For example, less chance of having to re-learn a process because your critical staff member just moved to Rome, or less chance of a critical failure driven […]

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In Part Two of this series, I pointed out that KM personnel need a measure of autonomy from line authority and an ability to define for themselves where knowledge processing in locales and other groups needs to be enhanced. This is critical for avoiding “the strategy exception error,” of exempting the process of strategy making […]

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In this post, I’ll provide a more detailed envisioning of the Information Clearinghouse, or, if you like, the external knowledge and information integration, function of a proposed Knowledge Accountability Office (KAO), established by Congress. In an earlier post, I listed the functions of the KAO as: 1) perform KM Research and Development, 2) coordinate information […]

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Since Karl Popper’s views on objective knowledge and scientific “logic” seem to be gaining a little traction in KM these days, I think it may be a good idea to offer a clear statement about his views on fallibilism and falsificationism, especially since I agree with them. Fallibilism is the idea that no knowledge claim, […]

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Last July I wrote two posts on National Governmental Knowledge Management. In the first, I made the case that there was a need to organize and implement formal KM in National Governments to see whether it can produce an ecology of rationality that will work to enhance knowledge processing, knowledge and adaptation throughout such Governments. […]

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A few days back Neil Olonoff was kind enough to send me a note on Linkedin alerting me to a webinar presentation he had given to members of the Federal Knowledge Management Working Group. Neil says: “It has resulted in an amazing amount of new energy and action in this group. Our Initiative to implement […]

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