All Life Is Problem Solving

Maxine Waters (D-CA), in reply to a hectoring interview from Nora O’Donnell of MSNBC, related to the AIG bonus fiasco, spoke her version of the truth about how the sausage is finished in the US House of Representatives. Rep. Waters made it clear that no representative can read, or does read, all of a major […]

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Thanks for your reply, Stephen. It IS “a useful alternative to traditional methods for claiming a positive return on investment,” and I’m glad you made that point in your post. One of my purposes was to point out that cases like Partners HealthCare and Alcoa could also be viewed as KM cases (even though Alcoa […]

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In his recent blog on “Defining KM In Terms of Critical Failure Cost,” Stephen Bounds says: “What we do know is that KM implemented properly reduces risk profiles. For example, less chance of having to re-learn a process because your critical staff member just moved to Rome, or less chance of a critical failure driven […]

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Neil Olonoff recently asked this question on LinkedIn: “How can we stimulate knowledge sharing and collaboration in government?” I’ve provided an answer to this question in three posts here, here, and here. Whatever I say in these posts about enhancing knowledge sharing assumes the adoption of a clear definition or specification of knowledge allowing a […]

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Having discussed both the difficulties in evaluating KM activities and different approaches to KM, in my last two blogs in this series, I’ll now consider the implications of the approaches combined with the difficulties for the proper organization of the KAO’s evaluation function. The Decision Interruption Approach greatly alleviates three of the four difficulties and […]

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In my last blog, I filled in some of my thinking about the evaluation function of the KAO, by presenting four difficulties associated with KM impact evaluation that would figure prominently in KAO operations. The four difficulties vary in importance depending on the approach to KM used in KM programs and projects. In this blog […]

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In Parts Two and Nine of this series, I talked about the “strategy exception error,” and the need to overcome it in the quest for quality knowledge processing across all areas in the Federal Government including the strategy function itself. Another important aspect of reaching this goal, as well as ensuring the quality of knowledge […]

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(Co-Authored with Steven A. Cavaleri) In our last post, we began a review and commentary on Steven Spear’s post on out learning and out racing the competition. we concluded that post by pointing out that Steve’s conclusion that high velocity organizations institutionalized inductive/deductive problem solving cycles and built new knowledge faster in this way than […]

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(Co-Authored with Steven A. Cavaleri) I recently alerted Steven Spear, author of Chasing the Rabbit, to Parts Two and Three of this series which discuss his very important book. I guess my posts prompted him to post a blog on how high velocity organizations out learn and out race the competition. Since Steve’s blog post […]

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On March 3, Neil Olonoff posted a blog entitled “KM Solutions for the Coming Federal Hiring Wave.” He also posted the blog to the actkm group listserv, saying: “I’d appreciate your opinions as to whether you consider the solutions below to be KM services. I also would love to hear your thoughts on how KM […]

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