In a recent exchange in the Fed KM Google group, one of my correspondents thought that it would be very helpful to a National KM Center to have access to benchmarking-derived “lessons learned,” “best practices,” and “knowledge architecture” from APQC. In reply, I indicated my agreement provided that these ideas were construed appropriately, but then […]
Benchmarking or Measurement Validity?
June 14th, 2009 · Comments Off on Benchmarking or Measurement Validity?
Tags: KM Methodology · KM Techniques · Knowledge Management