All Life Is Problem Solving

From the beginning of KM there’s been remarkably little focus on metrics and measurement. In particular, there’s been remarkably little focus on metrics of KM impact. This lack of focus is in line with a certain anti-scientific orientation that has appeared in KM associated with the philosophies of post-modernism and social constructivism. It is also […]

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In a recent article in Knowledge Management Research and Practice, I suggested that the problem of lack of agreement on what KM is, suggests four possibilities: 1. People can be doing KM and calling it KM; 2. People can be doing KM and calling it something else; 3. People can be doing non-KM and calling […]

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According to many, KM 2.0 is introducing social media tools to improve connectivity, resulting in building relationships and trust, and then resulting in better communications and knowledge transfer. This is a simple theory. But it is at the heart of the claim that social computing tools will provide more success in knowledge sharing than previous […]

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Here’s another post, on “why don’t we write much about ______?” This one deals with approaches to KM interventions. In my “On Doing Knowledge Management”, I distinguished two basic approaches that may encompass all KM interventions. First, there are interventions introducing strategies, policies, programs, techniques, and tools, that enhance knowledge processing by attempting to enhance […]

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In my last post, I asked why we in KM don’t write much about KM strategies. Here I ask the same question with respect to policies. Policies and strategies are not the same. A high-level plan for achieving strategic goals and objectives, and ultimately a strategic vision may include a number of policies. On the […]

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Since I began working in formal KM more than 10 years ago now, I’ve noticed a scarcity of writing about alternative KM strategies practitioners might consider. Strategies include a vision of goals and objectives and a high level plan for achieving them. In the early days of KM many practitioners simply viewed KM practice as […]

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I’ve been busier than usual for the past week and will be even busier for another week; so I have to postpone further work on my KM 2.0 series for awhile in favor of some posts that require less effort. This one will pose a question. Why don’t we see much impact modeling in Knowledge […]

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There were two more highly interesting contributions to the discussion of KM 2.0 in 2007. The first of these was by Mike Murphy (CEO of InQuira), appeared in DM Review, and is entitled “Knowledge Management Revitalized.” The second was by Dave Pollard, appeared in his blog, “How to Save the World,” and is entitled “KM […]

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4) Another important point made by Dave in the podcast is that those looking to create a knowledge sharing culture are thinking about knowledge sharing from the wrong perspective. The problem is not to create such a culture, but rather to increase the connectivity of people, whereupon they will naturally share because the increased connectivity […]

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The next major contribution to the KM 2.0 discussion comes in an interview of Dave Snowden by Jon Husband entitled “The Impact of Web 2.0 on Knowledge Work and Knowledge Management.” The interview was done on October 15, 2007, and then produced and distributed as a podcast. This podcast was followed by many reactions in […]

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