In a recent exchange in the Fed KM Google group, one of my correspondents thought that it would be very helpful to a National KM Center to have access to benchmarking-derived “lessons learned,” “best practices,” and “knowledge architecture” from APQC. In reply, I indicated my agreement provided that these ideas were construed appropriately, but then […]
Entries Tagged as 'KM Techniques'
June 14th, 2009 · Comments Off on Benchmarking or Measurement Validity?
May 20th, 2009 · Comments Off on Avoiding A Fundamental Error
Dave Snowden, whose work I’ve often discussed here, recently filed this post which really speaks to me. I think it’s right on the money, and is about both KM and politics, and also complexity and measurement. I’ll look forward to the next one, Dave.
May 3rd, 2009 · Comments Off on Knowledge Management and Conflict: Part Two, Integrating Knowledge
In my last KM blog, I analyzed the relationships between KM and conflict, in the context of seeing problems and making knowledge. This post will extend the analysis to integrating knowledge. I classify knowledge integration activities into four categories: knowledge and information broadcasting (KIB), searching and retrieving (S and R), teaching, and sharing. All of […]
April 28th, 2009 · Comments Off on Across-the-Board KM Interventions: Are They Practical?
Today, Stephen Bounds offered an important blog post entitled “KM and Monte Carlo Simulations” and an attached paper entitled: “Using Monte Carlo simulations to predict outcomes of KM interventions.” In the paper, Stephen uses Monte Carlo simulations along with the assumption that across-the-board KM interventions have a probabilistic (propensity) effect on “knowledge failures,” to show […]
April 4th, 2009 · Comments Off on The Problem Solving Pattern Matters: Part Fifteen, Summary and Conclusions
(Co-Authored with Steven A. Cavaleri) In this series, we developed the ideas of the Problem Solving Pattern (PSP) and Problem Solving Pattern Management. We pointed out how vital performing PSP patterns well is to organizational adaptation, distinguished the problem solving pattern from the Operational Pattern (OP) (Part One), defined four types of problem solving patterns, […]
March 20th, 2009 · Comments Off on How About a Little Knowledge Management for Congress?
Maxine Waters (D-CA), in reply to a hectoring interview from Nora O’Donnell of MSNBC, related to the AIG bonus fiasco, spoke her version of the truth about how the sausage is finished in the US House of Representatives. Rep. Waters made it clear that no representative can read, or does read, all of a major […]
March 19th, 2009 · Comments Off on Knowledge Management, Risk, Adaptive Scorecards, and Non-Monetary ROI
Thanks for your reply, Stephen. It IS “a useful alternative to traditional methods for claiming a positive return on investment,” and I’m glad you made that point in your post. One of my purposes was to point out that cases like Partners HealthCare and Alcoa could also be viewed as KM cases (even though Alcoa […]
National Governmental Knowledge Management: KM, Adaptation, and Complexity: Part Thirteen, Still More On Evaluating the Impact of KM and Knowledge Processing
March 13th, 2009 · 2 Comments
Having discussed both the difficulties in evaluating KM activities and different approaches to KM, in my last two blogs in this series, I’ll now consider the implications of the approaches combined with the difficulties for the proper organization of the KAO’s evaluation function. The Decision Interruption Approach greatly alleviates three of the four difficulties and […]
National Governmental Knowledge Management: KM, Adaptation, and Complexity: Part Twelve, More On Evaluating the Impact of KM and Knowledge Processing
March 11th, 2009 · 4 Comments
In my last blog, I filled in some of my thinking about the evaluation function of the KAO, by presenting four difficulties associated with KM impact evaluation that would figure prominently in KAO operations. The four difficulties vary in importance depending on the approach to KM used in KM programs and projects. In this blog […]
The Problem Solving Pattern Matters: Part Thirteen, Comments On Out Learning and Out Racing the Competition
March 6th, 2009 · 2 Comments
(Co-Authored with Steven A. Cavaleri) I recently alerted Steven Spear, author of Chasing the Rabbit, to Parts Two and Three of this series which discuss his very important book. I guess my posts prompted him to post a blog on how high velocity organizations out learn and out race the competition. Since Steve’s blog post […]