All Life Is Problem Solving

Joe Firestone’s Blog on Knowledge and Knowledge Management

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Entries Tagged as 'KM Methodology'

Knowledge Management and Science

June 29th, 2009 · 2 Comments

Occasionally, someone in KM brings up the question of whether the discipline is a science. And then the arguments start. Some dislike the idea of science and deny that KM has anything to do science. Others identify science with knowledge that successfully describes, predicts and explains; and they conclude that the discipline of KM with [...]

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Tags: Epistemology/Ontology/Value Theory · KM Methodology · Knowledge Making · Knowledge Management

Benchmarking or Measurement Validity?

June 14th, 2009 · Comments Off

In a recent exchange in the Fed KM Google group, one of my correspondents thought that it would be very helpful to a National KM Center to have access to benchmarking-derived “lessons learned,” “best practices,” and “knowledge architecture” from APQC. In reply, I indicated my agreement provided that these ideas were construed appropriately, but then [...]

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Tags: KM Methodology · KM Techniques · Knowledge Management

Across-the-Board KM Interventions: Are They Practical?

April 28th, 2009 · Comments Off

Today, Stephen Bounds offered an important blog post entitled “KM and Monte Carlo Simulations” and an attached paper entitled: “Using Monte Carlo simulations to predict outcomes of KM interventions.” In the paper, Stephen uses Monte Carlo simulations along with the assumption that across-the-board KM interventions have a probabilistic (propensity) effect on “knowledge failures,” to show [...]

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Tags: KM Methodology · KM Techniques · Knowledge Management

Some Quick Thoughts on Reasons for KM Failure

April 25th, 2009 · 1 Comment

Recently, John Ragsdale offered his view on the top five reasons for KM failure, in a blog post currently being discussed at AOK’s Future Center. My reaction to Ragsdale’s blog is that it seems to assume that a KM intervention is primarily about technology. So he gives us reasons like: “Expecting the KM technology to [...]

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Tags: Complexity · KM Methodology · Knowledge Integration · Knowledge Making · Knowledge Management

Seconding . . .

April 8th, 2009 · 1 Comment

Dave Snowden, whose views I blog about from time-to-time, yesterday offered “a certification rant,” in which he said: “Just to make it clear, I have no objection to people selling training courses in KM. I have no objection to people developing specific approaches and certifying or accrediting people to practice those techniques, that’s something we [...]

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Tags: KM Methodology · Knowledge Management

National Governmental Knowledge Management: KM, Adaptation, and Complexity: Part Fifteen, Series Finale

March 27th, 2009 · Comments Off

It’s time to end this blog series. I’ll begin with a brief guide and links to each of the fourteen previous blogs and end by repeating my proposal for a National KM Center, or Knowledge Accountability Office (KAO) responsible to the Congress of the United States. The Guide – Part One dealt with the context [...]

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Tags: KM Methodology · Knowledge Integration · Knowledge Making · Knowledge Management · Politics

National Governmental Knowledge Management: KM, Adaptation, and Complexity: Part Thirteen, Still More On Evaluating the Impact of KM and Knowledge Processing

March 13th, 2009 · 2 Comments

Having discussed both the difficulties in evaluating KM activities and different approaches to KM, in my last two blogs in this series, I’ll now consider the implications of the approaches combined with the difficulties for the proper organization of the KAO’s evaluation function. The Decision Interruption Approach greatly alleviates three of the four difficulties and [...]

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Tags: Complexity · KM Methodology · KM Techniques · Knowledge Management

National Governmental Knowledge Management: KM, Adaptation, and Complexity: Part Twelve, More On Evaluating the Impact of KM and Knowledge Processing

March 11th, 2009 · 4 Comments

In my last blog, I filled in some of my thinking about the evaluation function of the KAO, by presenting four difficulties associated with KM impact evaluation that would figure prominently in KAO operations. The four difficulties vary in importance depending on the approach to KM used in KM programs and projects. In this blog [...]

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Tags: KM Methodology · KM Techniques · Knowledge Management

National Governmental Knowledge Management: KM, Adaptation, and Complexity: Part Eleven, Evaluating the Impact of KM and Knowledge Processing

March 10th, 2009 · 1 Comment

In Parts Two and Nine of this series, I talked about the “strategy exception error,” and the need to overcome it in the quest for quality knowledge processing across all areas in the Federal Government including the strategy function itself. Another important aspect of reaching this goal, as well as ensuring the quality of knowledge [...]

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Tags: Complexity · KM Methodology · Knowledge Management

KM 2.0 and Knowledge Management: Part Sixteen, Web 2.0 Culture and E 2.0

October 3rd, 2008 · Comments Off

The topic of the Boston KM Forum on April 9, 2008 was “KM 2.0 – Real or Hype?” Let’s review presentations given at the meeting. Mark Frydenberg offered an excellent slide show called “Web 2.0 Tools for Knowledge Management.” Its strength was its coverage of Web 2.0. It included a slide with a number of [...]

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Tags: Complexity · KM 2.0 · KM Methodology · KM Software Tools · Knowledge Making · Knowledge Management